Privacy at a Glance
We know privacy policies can be long, so here’s the simple version.
What information do we collect?
We collect the information you choose to give us, such as:
- Your name
- Company name
- Email address
- Phone number
- Shipping and billing information
- Order and service history
- Information about equipment we calibrate or service
We also collect basic technical information (like your browser and IP address) to keep our website secure and running properly.
What do we use it for?
We use your information to:
- Process your orders
- Provide calibration and repair services
- Send quotes, invoices, and calibration reports
- Respond to questions
- Improve our website
- Protect against fraud and security threats
That’s it.
Do we sell your information?
No.
We do not sell your personal information.
Who do we share it with?
Only when it’s necessary to operate our business.
For example, we may share information with trusted companies that help us process payments, ship orders, host our website, or send emails.
They only receive the information needed to perform those services.
Is my payment information safe?
Yes.
Payments are processed securely by our payment providers. Gordon Technical does not store complete payment card numbers on our servers.
Do you keep my calibration records?
Yes.
If we calibrate or service your equipment, we maintain records of that work so we can provide historical service information, meet accreditation requirements, and support future service.
Can I request my information?
Yes.
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. Contact us and we’ll be happy to help.
Questions?
If you have any questions about your privacy or how we use your information, contact us anytime.
Email: sales@gtssi.net
Phone: (804) 893-4076
This summary is provided for convenience. Please read the full Privacy Policy below for complete details about how we collect, use, protect, and disclose your information.
Full Privacy Policy
Effective Date: July 6, 2026
Gordon Technical Sales & Service, Inc. (“Gordon Technical,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide while using gtssi.net, including any affiliated subdomains used to provide our services, such as customer portals, calibration portals, and staging environments.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
1. Information We Collect
We may collect the following categories of information.
Information You Provide
When you interact with us, you may provide information such as:
- Name
- Company name
- Billing and shipping addresses
- Shipping information
- Email address
- Telephone number
- Payment information (processed securely through our payment providers)
- Purchase history
- Calibration service information
- Equipment details
- Communications with our staff
- Files or documents uploaded through customer portals or forms
Providing this information is voluntary; however, certain information is required to complete purchases or provide requested services.
2. Information Collected Automatically
When you visit gtssi.net, including our affiliated subdomains, we automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referring websites
- Cookies and similar technologies
This information helps us improve website performance, security, and user experience.
3. Cookies
Our website uses cookies to:
- Maintain shopping cart contents
- Keep users logged into secure areas
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Detect malicious activity
You may disable cookies within your browser; however, portions of the website may not function properly.
4. How We Use Your Information
We use collected information to:
- Process orders
- Deliver products and services
- Schedule calibration visits
- Generate calibration reports and service documentation
- Communicate regarding orders, quotes, or service requests
- Provide customer support
- Improve our website and services
- Detect fraud and security threats
- Meet legal and regulatory obligations
- Maintain accreditation and quality management records where applicable
5. Calibration and Service Records
As part of our calibration and technical services, we maintain records associated with customer equipment and services.
These records may include:
- Equipment identification
- Calibration results
- Service history
- Calibration certificates
- Inspection reports
- Technician notes
- Supporting quality records
These records are retained as necessary for quality assurance, accreditation, legal compliance, customer support, and historical traceability.
6. E-Commerce Transactions
Orders placed through our website may require processing by trusted third-party providers, including payment processors, shipping carriers, tax calculation services, and fraud prevention providers.
We do not store complete payment card numbers on our servers.
7. Customer Accounts
Customers who create an account may:
- View order history
- Access calibration reports (where applicable)
- Update account information
- Save shipping addresses
- Track service activity
Customers are responsible for maintaining the confidentiality of their login credentials.
8. Third-Party Services
We use trusted third-party service providers to operate our business and website. These providers may process personal information on our behalf.
Examples include services related to:
- Website hosting
- Payment processing
- Shipping and fulfillment
- Email communications
- Website analytics
- Customer relationship management
- Cloud storage
- Technical support
- Website security
- Spam prevention
Each provider processes information according to its own privacy policies.
9. Marketing Communications
If you choose to receive communications from us, we may occasionally send:
- Product announcements
- Educational content
- Industry updates
- Company news
- Promotional offers
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
10. Information Sharing
We do not sell your personal information.
We may disclose personal information only when necessary to:
- Complete requested transactions
- Deliver requested services
- Comply with legal obligations
- Protect our rights or property
- Prevent fraud or security threats
- Respond to lawful requests from government authorities
- Support accreditation or regulatory requirements
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only as long as necessary to:
- Provide requested products and services
- Maintain business records
- Comply with legal and regulatory obligations
- Meet accreditation requirements
- Resolve disputes
- Enforce our agreements
Retention periods vary depending on the type of information involved.
13. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request a copy of your personal information
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, please contact us using the information provided below.
14. Children’s Privacy
Our website and services are intended for business customers and are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children.
15. External Links
Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices or content of those external websites.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.
The revised version becomes effective when it is posted on this website. The Effective Date at the top of this policy will indicate when the most recent changes were made.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Gordon Technical Sales & Service, Inc.
Email: sales@gtssi.net
Phone: (804) 893-4076
Website: https://gtssi.net