The Truth Behind Calibrations

I’m going to say something controversial, something that our competitors would completely disagree with…

We have been in the industry for well over 15 years and during that time we have made a reputation for ourselves regarding service. We are the top service provider in the country for asphalt QC labs. This isn’t an opinion but, quite simply, a fact. Our customers know it, and our competitors begrudgingly know it too. The thing is, we are also something equally as powerful, but it’s not something that we advertise or talk about. That is, until now.

Gordon Technical is the lowest cost service provider for your QC lab—both in calibrations and in general repairs.

Sure, some of our competitors offer lowball service deals, but what does that get you? Barebones minimum service. Your equipment does get calibrated, but are you really saving?

An easy way to lowball service visits is to only stick to calibrating the equipment and disregard any issues. Does the NCAT scale calibrate within parameters? Yes! But with a -1.7 lift, does that mean that your burns are going to be successful? No, they won’t—and that’s the issue. The lowball service providers aren’t going to care if your NCAT has a draft or not. Their only concern is to calibrate your scale to the specifications as quickly and as easily as possible.

Gordon calibrations include a full diagnostic check of your furnace. We inspect power issues, draft conditions, auxiliary equipment, and outside conditions. More importantly, we know what to do when we discover issues. It does also help that we are the national service center for NCAT repair and maintenance.

Ok, but surely on a scale calibration there isn’t a difference between them and you, right?

Lowball calibration companies are on a time crunch, but they are also looking to maximize profits. If a scale takes longer than they want to calibrate, they’re simply going to fail it and try to sell you a new one (which they conveniently have available in their work van). While we still must fail old scales from time to time, our technicians understand external variables that affect calibration. That air conditioning vent placed right above the scale platform or the draft coming in from the window could be the culprit…but those issues aren’t important to the lowballers! Not when a new scale makes them more money.

Should I even ask about ovens?

They will only ensure that your oven hits the correct temperature point and move on. They aren’t concerned about fan noises or how much heat is leaking from a worn-out gasket. As long as the oven hits its temperature and is calibrated, those issues aren’t important to them.

When we perform a calibration, we thoroughly clean and inspect your equipment for defects and clogs. We figure out what is causing low performance and we work to fix it. We can consult with you right then and there about solutions, and what can potentially cause an issue later on down the line. We let you decide what issues you want to tackle without forcing a whole bunch of parts down your throat, and we carry what you need at all times. You benefit from our knowledge and experience, and we ensure that your unit will work for you during the paving season. On average, our customers have less downtime when we do all calibrations versus our competitors.

Over the course of the year, a Gordon calibration visit means that you aren’t likely to have surprise downtime from a unit breakdown. You won’t have to waste a season, a week, or even a day of not producing or have to pay for an unplanned technician when all could be resolved during a Gordon calibration visit.